Lexicost
AI voice agents / Vendors

PolyAI

In its own words: “PolyAI builds dialog agents that handle your most critical enterprise conversations, resolving them without escalation.”

10 of 11 key facts published, pages read .

Enterprise contact centre. Sales-led products for large contact centres. Most quote prices only on request.

What PolyAI publishes, in short. Platform fee per minute: (Platform). What that fee includes: (Platform). Monthly plan fee: (Essentials). How the AI model is charged: (Platform). Every figure below opens PolyAI's own words and the date we read them.

Work out a cost with these figures: billed minutes: how vendors round a call, concurrency limits for AI voice agents, cost per call: AI agent or a person, aI voice agent cost per minute, openAI Realtime API cost per minute. Compare with other vendors in the side by side table.

Price

Platform fee per minutePlatform
Platform fee per minuteEssentials
Platform fee per minutePlus
Platform fee per minuteScale
Platform fee per minuteModel API (Dialog-RSN-1)
What that fee includesPlatform
What that fee includesEssentials, Plus, Scale (and Enterprise)
What that fee includesEssentials, Plus, Scale (and Enterprise)
What that fee includesModel API (Dialog-RSN-1)
Monthly plan feeEssentials
Monthly plan feePlus
Monthly plan feeScale
How the AI model is chargedPlatform
How the AI model is chargedEssentials, Plus, Scale, Enterprise
How the AI model is chargedModel API (Dialog-RSN-1)
US phone minutesAny Agent Studio account (the docs name no plan)
PlanEssentials
PlanPlus
PlanScale
PlanEnterprise
PlanPlatform
PlanModel API (Dialog-RSN-1)
Minutes includedEssentials
Minutes includedPlus
Minutes includedScale
Price per minute beyond the planEssentials
Price per minute beyond the planPlus
Price per minute beyond the planScale
AI model rate per minutePlatform
AI model rate per million tokensModel API (Dialog-RSN-1)
AI model rate per million tokensModel API (Dialog-RSN-1)
AI model rate per million tokensModel API (Dialog-RSN-1)
Voice (text-to-speech) ratePlatform
Other phone ratesEvery plan (Essentials, Plus, Scale, Enterprise)
Other phone ratesAny Agent Studio account (the docs name no plan)
Other phone ratesAny Agent Studio account (the docs name no plan)
Phone number, per monthAll offers
Add-on feeEssentials, Plus, Scale, Enterprise

Billing rules

How a minute is billedEssentials, Plus, Scale, Enterprise
How a minute is billedPlatform and Model API (Developer tab)
How a minute is billedModel API (Dialog-RSN-1)
Billing ruleModel API (Dialog-RSN-1)
Billing ruleTrial accounts (plan not named)

Capacity

Calls at once, includedEssentials
Calls at once, includedPlus
Calls at once, includedScale
Calls at once, includedPlatform
Calls at once, includedModel API (Dialog-RSN-1)
Calls at once, includedModel API (Dialog-RSN-1)
Each extra call at onceAll offers
When you exceed the limitModel API (Dialog-RSN-1)
Other limitsModel API (Dialog-RSN-1)
Other limitsModel API (Dialog-RSN-1)
Other limitsEnterprise
Other limitsAll Agent Studio accounts

Getting started

Free credit or trialEssentials, Plus, Scale
Free credit or trialPlatform
Free credit or trialModel API (Dialog-RSN-1)
Free credit or trialModel API (Dialog-RSN-1)
Free credit or trialAgent Studio and the Agent Developer Kit (no plan named)
Sign up without salesEssentials, Plus, Scale, Platform
Sign up without salesModel API (Dialog-RSN-1)
Sign up without salesEnterprise

Compliance

HIPAA agreement (BAA)Enterprise (not Essentials, Plus or Scale)
HIPAA agreement (BAA)Not named (Dialog-RSN-1 model page)
SOC 2Company-wide (no plan named)
SOC 2Essentials, Plus, Scale, Enterprise
Where data is processedEnterprise
Where data is processedNot tied to a plan (October 2024 release note)
Where data is processedSelf-serve and Enterprise
Other compliance statementsCompany-wide (no plan named)
Other compliance statementsCompany-wide (no plan named)
Other compliance statementsCompany-wide (no plan named)
Other compliance statementsEnterprise
Other compliance statementsCompany-wide (no plan named)
Other compliance statementsCompany-wide (no plan named)
Other compliance statementsCompany-wide (no plan named)

Product

Latency the vendor statesDialog-RSN-1 model (every offer)
Latency the vendor statesDialog-RSN-1 model (every offer)
Latency the vendor statesDialog-RSN-1 model (every offer)
Latency the vendor statesRaven 3.5 model (no plan named)
Bring your own model, voice or carrierEvery plan (pricing FAQ)
Bring your own model, voice or carrierNo plan named
Bring your own model, voice or carrierModel API (Dialog-RSN-1)
Uptime commitmentEnterprise
Uptime commitmentNo plan named
Support by planEssentials, Plus, Scale, Enterprise

Where PolyAI's own pages say different things

Both statements are quoted with their pages. We do not pick one. Ask the vendor which applies before you rely on either.

What changed

  • 20 Oct 2026. Dialog-RSN-1 API limits take effect: 2 concurrent sessions per account on the sign-up credit, 10 with a card on file, and a 60-minute session duration. source

Pages we read

Lexicost has no commercial relationship with any vendor named on this site. Spotted an error? See corrections.

Source for every vendor figure on this page (89)
  1. PolyAI, platform fee per minute: $0.05 per minute, plus model and voice (Platform. pay as you go. the platform part of the "9.5c+" per minute headline; Dialog-RSN-1 (3c) and standard voice (1.5c) are listed beside it).Platform 5c, Dialog-RSN-1 3c, standard voice 1.5c poly.ai/pricing Read 14 Nov 2026.
  2. PolyAI, platform fee per minute: $0.30 per minute after 250 minutes (Essentials. monthly. minutes beyond the 250 included in the $49 monthly fee).250 minutes included, then 30c / minute poly.ai/pricing Read 14 Nov 2026.
  3. PolyAI, platform fee per minute: $0.25 per minute after 1,000 minutes (Plus. monthly. minutes beyond the 1,000 included in the $199 monthly fee).1,000 minutes included, then 25c / minute poly.ai/pricing Read 14 Nov 2026.
  4. PolyAI, platform fee per minute: $0.20 per minute after the pooled minutes (Scale. monthly. minutes beyond 1,500 per location a month, pooled across up to 9 locations at $299 per location per month).1,500 minutes / location included, then 20c / minute poly.ai/pricing Read 14 Nov 2026.
  5. PolyAI, platform fee per minute: $0.02 per minute, model only (Model API (Dialog-RSN-1). pay as you go. text tokens charged separately).Connected time $0.02 per minute, billed per second from WebSocket open to close docs.poly.ai/api-reference/dialog-rsn-1/limits Read 14 Nov 2026.
  6. PolyAI, what that fee includes: $0.095+: platform, model and standard voice (Platform. pay as you go. "9.5c+" per minute headline = Platform 5c + Dialog-RSN-1 3c + standard voice 1.5c).9.5c+ PER MINUTE Start building Platform 5c, Dialog-RSN-1 3c, standard voice 1.5c poly.ai/pricing Read 14 Nov 2026.
  7. PolyAI, what that fee includes: AI models included; voice and phone unstated (Essentials, Plus, Scale (and Enterprise). monthly).DIALOG-RSN-1 Included Included Included Included OPENAI & ANTHROPIC Included Included Included Included poly.ai/pricing Read 14 Nov 2026.
  8. PolyAI, what that fee includes: 1 number and your own SIP line included (Essentials, Plus, Scale (and Enterprise). monthly).INCLUDED PHONE NUMBERS 1 1 1 per location Any number BRING YOUR OWN LINE (SIP) Included Included Included Included poly.ai/pricing Read 14 Nov 2026.
  9. PolyAI, what that fee includes: Model and turn detection; tokens extra (Model API (Dialog-RSN-1). pay as you go).Connected time is metered once when the session closes, however it closes. Turn detection runs on the model and its tokens are included in the connected-minute rate; response.done.response.poly_probe_usage reports them. docs.poly.ai/api-reference/dialog-rsn-1/limits Read 14 Nov 2026.
  10. PolyAI, monthly plan fee: $49 per month (Essentials. monthly).PRICE $49 per month $199 per month $299 per location per month Custom, invoiced poly.ai/pricing Read 14 Nov 2026.
  11. PolyAI, monthly plan fee: $199 per month (Plus. monthly).PRICE $49 per month $199 per month $299 per location per month Custom, invoiced poly.ai/pricing Read 14 Nov 2026.
  12. PolyAI, monthly plan fee: $299 per location per month (Scale. monthly. 1 to 9 locations).Scale is $299 per location per month for 1 to 9 locations. Each location includes 1,500 minutes, pooled across all of your locations, and handles up to 10 calls at once. poly.ai/pricing Read 14 Nov 2026.
  13. PolyAI, how the AI model is charged: $0.03 per minute for Dialog-RSN-1 (Platform. pay as you go).Platform 5c, Dialog-RSN-1 3c, standard voice 1.5c poly.ai/pricing Read 14 Nov 2026.
  14. PolyAI, how the AI model is charged: Included in the plan (Essentials, Plus, Scale, Enterprise. monthly).DIALOG-RSN-1 Included Included Included Included OPENAI & ANTHROPIC Included Included Included Included poly.ai/pricing Read 14 Nov 2026.
  15. PolyAI, how the AI model is charged: $0.02 per minute plus text tokens (Model API (Dialog-RSN-1). pay as you go).Dialog-RSN-1 at 2c, plus text tokens poly.ai/pricing Read 14 Nov 2026.
  16. PolyAI, uS phone minutes: $0.015 per minute on a PolyAI number (Any Agent Studio account (the docs name no plan). United Kingdom, United States, Canada, Australia, Ireland. number bought through PolyAI, which buys it on Twilio).You can buy a phone number through PolyAI without setting up a telephony provider of your own. PolyAI buys the number on Twilio, manages it for you, and routes it to your agent as soon as the purchase finishes. Usage is billed through PolyAI at 1.5¢ per minute. docs.poly.ai/voice-channel/numbers/how-to-buy-number Read 14 Nov 2026.
  17. PolyAI, how a minute is billed: Connected time; never rounded up to a minute (Essentials, Plus, Scale, Enterprise. monthly).Minutes are counted on connected call time, and a call is never rounded up to the next minute. Each plan includes a set number of minutes a month. poly.ai/pricing Read 14 Nov 2026.
  18. PolyAI, how a minute is billed: Billed on connected time (Platform and Model API (Developer tab). pay as you go).Add your card and pay as you go, billed on connected time. poly.ai/pricing Read 14 Nov 2026.
  19. PolyAI, how a minute is billed: Per second, WebSocket open to close (Model API (Dialog-RSN-1). pay as you go).Connected time $0.02 per minute, billed per second from WebSocket open to close docs.poly.ai/api-reference/dialog-rsn-1/limits Read 14 Nov 2026.
  20. PolyAI, calls at once, included: Up to 5 calls at once (Essentials. monthly).Handles up to 5 calls at once poly.ai/pricing Read 14 Nov 2026.
  21. PolyAI, calls at once, included: 10 calls at once (Plus. monthly).Handles 10 calls at once poly.ai/pricing Read 14 Nov 2026.
  22. PolyAI, calls at once, included: 10 per location, pooled (Scale. monthly. pooled across up to 9 locations).CALLS AT ONCE 5 10 10 per location, pooled Contracted to your peak poly.ai/pricing Read 14 Nov 2026.
  23. PolyAI, calls at once, included: 10 calls at once (Platform. pay as you go).10 concurrent calls included poly.ai/pricing Read 14 Nov 2026.
  24. PolyAI, calls at once, included: 2 sessions on the sign-up credit (Model API (Dialog-RSN-1). on the sign-up credit, no card on file).2 concurrent sessions per account on the sign-up credit. docs.poly.ai/api-reference/dialog-rsn-1/limits Read 14 Nov 2026.
  25. PolyAI, calls at once, included: 10 sessions with a card on file (Model API (Dialog-RSN-1). card on file).10 once a card is on file. Add one under Billing in Agent Studio; the higher cap applies within five minutes, with no change to your keys. docs.poly.ai/api-reference/dialog-rsn-1/limits Read 14 Nov 2026.
  26. PolyAI, each extra call at once: Not publicly listed (All offers). Read 14 Nov 2026.
  27. PolyAI, free credit or trial: Free trial; length not stated (Essentials, Plus, Scale. monthly).Essentials Start free trial Plus Start free trial Scale MOST POPULAR Start free trial poly.ai/pricing Read 14 Nov 2026.
  28. PolyAI, free credit or trial: $20 of free credit to get started (Platform. pay as you go).$20 of free credit to get started poly.ai/pricing Read 14 Nov 2026.
  29. PolyAI, free credit or trial: $100 free credit, for a limited time (Model API (Dialog-RSN-1). new accounts signing up through "Get your API key"; limited time, no end date shown).The Dialog-RSN-1 API is live. New accounts get $100 in free credit for a limited time. poly.ai/pricing Read 14 Nov 2026.
  30. PolyAI, free credit or trial: Credit kept while the account is active (Model API (Dialog-RSN-1). new accounts).New accounts receive a launch credit at sign-up that does not expire while the account is active. Adding a card does not add credit. When the balance is spent, new connections are refused with 402 until you top up; a session already open is not cut off. docs.poly.ai/api-reference/dialog-rsn-1/limits Read 14 Nov 2026.
  31. PolyAI, free credit or trial: Free for two months (blog, 22 May 2026) (Agent Studio and the Agent Developer Kit (no plan named). blog post published 22 May 2026).PolyAI's Agent Studio and Agent Developer Kit is free for two months. poly.ai/blog/your-ai-fails-production Read 14 Nov 2026.
  32. PolyAI, sign up without sales: Self-serve sign-up at studio.poly.ai (Essentials, Plus, Scale, Platform).Sign up self-serve at studio.poly.ai, build your first agent free, and deploy it in minutes. docs.poly.ai/get-started/quickstart Read 14 Nov 2026.
  33. PolyAI, sign up without sales: API key by self-serve sign-up (Model API (Dialog-RSN-1)).Sign up at studio.poly.ai, or copy the setup prompt into Claude Code, Cursor, Codex or Copilot CLI. The prompt installs the PolyAI CLI, signs you in with GitHub and saves your key for you. poly.ai/developers Read 14 Nov 2026.
  34. PolyAI, sign up without sales: Enterprise is through sales (Enterprise).studio Self-serve — signed up at studio.poly.ai us-1, euw-1, uk-1 Enterprise — a workspace provisioned by PolyAI docs.poly.ai/adk/get-started/get-started Read 14 Nov 2026.
  35. PolyAI, hIPAA agreement (BAA): Enterprise only; not on Essentials to Scale (Enterprise (not Essentials, Plus or Scale)).Every plan runs on SOC 2 and ISO 27001 certified infrastructure. Enterprise adds HIPAA with a BAA, SSO, PCI card capture, data storage in your region and an uptime SLA. poly.ai/pricing Read 14 Nov 2026.
  36. PolyAI, hIPAA agreement (BAA): BAA available; no plan named (Not named (Dialog-RSN-1 model page)).Independent guardrails at every layer of the conversation, strict data residency and retention controls, and the certifications enterprise security teams expect — ISO/IEC 27001:2022, SOC 2+ Type 2, HIPAA (BAA available), PCI DSS, Cyber Essentials Plus, and GDPR-ready EU residency. poly.ai/dialog-rsn-1 Read 14 Nov 2026.
  37. PolyAI, plan: Essentials: $49 per month with 250 minutes, then $0.30 per minute (Essentials. monthly).Essentials Answer every call, capture inquiries and book appointments. $49 PER MONTH Start free trial 250 minutes included, then 30c / minute poly.ai/pricing Read 14 Nov 2026.
  38. PolyAI, plan: Plus: $199 per month with 1,000 minutes, then $0.25 per minute (Plus. monthly).Plus Handle more calls and automate common workflows. $199 PER MONTH Start free trial 1,000 minutes included, then 25c / minute poly.ai/pricing Read 14 Nov 2026.
  39. PolyAI, plan: Scale: $299 per location per month with 1,500 minutes per location, then $0.20 per minute (Scale. monthly).Complex workflows, advanced integrations, or several locations. $299 PER LOCATION PER MONTH Start free trial 1,500 minutes / location included, then 20c / minute poly.ai/pricing Read 14 Nov 2026.
  40. PolyAI, plan: Enterprise: custom price; minutes and concurrency set by volume (Enterprise. invoiced contract).Contact centers who need greater customization and dedicated support. Custom poly.ai/pricing Read 14 Nov 2026.
  41. PolyAI, plan: Platform: pay as you go, $0.095+ per minute (Platform. pay as you go).Platform RECOMMENDED The full agent builder, billed by the minute. 9.5c+ PER MINUTE poly.ai/pricing Read 14 Nov 2026.
  42. PolyAI, plan: Model API: pay as you go, $0.02 per minute plus text tokens (Model API (Dialog-RSN-1). pay as you go).Model API For developers running their own voice stack. 2c PER MINUTE poly.ai/pricing Read 14 Nov 2026.
  43. PolyAI, minutes included: 250 minutes a month (Essentials) (Essentials. monthly).250 minutes included, then 30c / minute poly.ai/pricing Read 14 Nov 2026.
  44. PolyAI, minutes included: 1,000 minutes a month (Plus) (Plus. monthly).1,000 minutes included, then 25c / minute poly.ai/pricing Read 14 Nov 2026.
  45. PolyAI, minutes included: 1,500 minutes per location a month, pooled across locations (Scale) (Scale. monthly. pooled across up to 9 locations).Scale is $299 per location per month for 1 to 9 locations. Each location includes 1,500 minutes, pooled across all of your locations, and handles up to 10 calls at once. poly.ai/pricing Read 14 Nov 2026.
  46. PolyAI, price per minute beyond the plan: $0.30 per minute beyond the 250 included (Essentials. monthly. minutes beyond the plan's included minutes).Extra minutes are billed at 30c / minute on Essentials, 25c / minute on Plus and 20c / minute on Scale. Enterprise rates are set in your contract. poly.ai/pricing Read 14 Nov 2026.
  47. PolyAI, price per minute beyond the plan: $0.25 per minute beyond the 1,000 included (Plus. monthly. minutes beyond the plan's included minutes).Extra minutes are billed at 30c / minute on Essentials, 25c / minute on Plus and 20c / minute on Scale. Enterprise rates are set in your contract. poly.ai/pricing Read 14 Nov 2026.
  48. PolyAI, price per minute beyond the plan: $0.20 per minute beyond the pooled minutes (Scale. monthly. minutes beyond the plan's included minutes).Extra minutes are billed at 30c / minute on Essentials, 25c / minute on Plus and 20c / minute on Scale. Enterprise rates are set in your contract. poly.ai/pricing Read 14 Nov 2026.
  49. PolyAI, aI model rate per minute: $0.03 per minute for Dialog-RSN-1 (Platform) (Platform. pay as you go).Platform 5c, Dialog-RSN-1 3c, standard voice 1.5c poly.ai/pricing Read 14 Nov 2026.
  50. PolyAI, aI model rate per million tokens: $2.00 per million input text tokens (Model API) (Model API (Dialog-RSN-1). pay as you go. input text tokens).Text tokens $2.00 per million input, $0.20 per million cached input, $5.00 per million output docs.poly.ai/api-reference/dialog-rsn-1/limits Read 14 Nov 2026.
  51. PolyAI, aI model rate per million tokens: $0.20 per million cached input text tokens (Model API) (Model API (Dialog-RSN-1). pay as you go. cached input text tokens).Text tokens $2.00 per million input, $0.20 per million cached input, $5.00 per million output docs.poly.ai/api-reference/dialog-rsn-1/limits Read 14 Nov 2026.
  52. PolyAI, aI model rate per million tokens: $5.00 per million output text tokens (Model API) (Model API (Dialog-RSN-1). pay as you go. output text tokens).Text tokens $2.00 per million input, $0.20 per million cached input, $5.00 per million output docs.poly.ai/api-reference/dialog-rsn-1/limits Read 14 Nov 2026.
  53. PolyAI, voice (text-to-speech) rate: $0.015 per minute for the standard voice (Platform) (Platform. pay as you go. standard voice).Platform 5c, Dialog-RSN-1 3c, standard voice 1.5c poly.ai/pricing Read 14 Nov 2026.
  54. PolyAI, other phone rates: Your own carrier over SIP at no charge (Every plan (Essentials, Plus, Scale, Enterprise)).Keep your number and connect your own carrier over SIP at no charge, or choose a new number from us. poly.ai/pricing Read 14 Nov 2026.
  55. PolyAI, other phone rates: $0.015 per minute on the PolyAI number, plus any charge from your own provider (Any Agent Studio account (the docs name no plan). existing public number forwarded to a PolyAI-managed number).Calls on the PolyAI number are billed through PolyAI at 1.5¢ per minute. Your telephone provider may also charge for forwarding calls. docs.poly.ai/integrations/voice/pstn-forwarding Read 14 Nov 2026.
  56. PolyAI, other phone rates: Numbers sold through PolyAI in the UK, US, Canada, Australia and Ireland (Any Agent Studio account (the docs name no plan). number bought through PolyAI).Pick a Country: United Kingdom, United States, Canada, Australia or Ireland. docs.poly.ai/voice-channel/numbers/how-to-buy-number Read 14 Nov 2026.
  57. PolyAI, phone number, per month: Not publicly listed (All offers). Read 14 Nov 2026.
  58. PolyAI, add-on fee: Wren building and testing at no extra charge (Essentials, Plus, Scale, Enterprise).Wren helps you design, build and test every agent, with test calls, simulated conversations and A/B tests at no extra charge. poly.ai/pricing Read 14 Nov 2026.
  59. PolyAI, billing rule: When the credit balance is spent, new connections are refused until you top up; an open session is not cut off (Model API (Dialog-RSN-1). pay as you go).New accounts receive a launch credit at sign-up that does not expire while the account is active. Adding a card does not add credit. When the balance is spent, new connections are refused with 402 until you top up; a session already open is not cut off. docs.poly.ai/api-reference/dialog-rsn-1/limits Read 14 Nov 2026.
  60. PolyAI, billing rule: A trial account that cannot go live yet sees an upgrade prompt instead of the buy-number form (Trial accounts (plan not named). accounts on a trial that cannot go live yet).If your account is on a trial that can’t go live yet, the panel shows an upgrade prompt instead of the form. docs.poly.ai/integrations/voice/twilio Read 14 Nov 2026.
  61. PolyAI, when you exceed the limit: Model API: a new session over the cap is refused until one of yours ends (Model API (Dialog-RSN-1)).The next handshake is refused with 429 and "code": "session_limit_reached". It succeeds once one of your sessions ends. docs.poly.ai/api-reference/dialog-rsn-1/limits Read 14 Nov 2026.
  62. PolyAI, other limits: Model API sessions last at most 60 minutes (Model API (Dialog-RSN-1). from 20 October 2026).Session duration 60 minutes session.created.expires_at says when. At the deadline, error session_expired then close 4410. Reconnect and carry on. From 20 October 2026. docs.poly.ai/api-reference/dialog-rsn-1/limits Read 14 Nov 2026.
  63. PolyAI, other limits: Model API: more than 10 sessions at once is agreed per account, not self-serve (Model API (Dialog-RSN-1)).Need more? Contact us from Agent Studio at studio.poly.ai. A higher cap is agreed per account rather than self-serve, because one account at that level takes a large share of a GPU. docs.poly.ai/api-reference/dialog-rsn-1/limits Read 14 Nov 2026.
  64. PolyAI, other limits: Enterprise runs on reserved capacity, outside the self-serve cap (Enterprise).Enterprise deployments run on reserved capacity and are not subject to the self-serve cap. docs.poly.ai/api-reference/dialog-rsn-1/limits Read 14 Nov 2026.
  65. PolyAI, other limits: Wren (the building assistant) has a fair-use limit set per account (All Agent Studio accounts).Wren has a fair-use limit to keep usage predictable on the platform and protect every account from runaway costs. The exact size of the limit and how often it resets are managed by PolyAI per account and may change as the platform evolves. docs.poly.ai/wren/usage-and-limits Read 14 Nov 2026.
  66. PolyAI, sOC 2: SOC 2 Type II (Company-wide (no plan named)).PolyAI has achieved SOC 2 Type II compliance, covering data security, availability, processing integrity, confidentiality, and privacy. docs.poly.ai/legal/compliance Read 14 Nov 2026.
  67. PolyAI, sOC 2: Every plan runs on SOC 2 certified infrastructure (Essentials, Plus, Scale, Enterprise).Every plan runs on SOC 2 and ISO 27001 certified infrastructure. Enterprise adds HIPAA with a BAA, SSO, PCI card capture, data storage in your region and an uptime SLA. poly.ai/pricing Read 14 Nov 2026.
  68. PolyAI, where data is processed: Data storage in your region on Enterprise (Enterprise).COMPLIANCE – – – HIPAA with a BAA, SSO, PCI card capture, data storage in your region poly.ai/pricing Read 14 Nov 2026.
  69. PolyAI, where data is processed: Studio runs in the US, the UK and the EU (Not tied to a plan (October 2024 release note)).The studio now operates in UK and EU regions as well as the default US. docs.poly.ai/releases/notes/24.10 Read 14 Nov 2026.
  70. PolyAI, where data is processed: Self-serve accounts use the studio region; the regional clusters us-1, euw-1 and uk-1 are for Enterprise (Self-serve and Enterprise).studio Self-serve — signed up at studio.poly.ai us-1, euw-1, uk-1 Enterprise — a workspace provisioned by PolyAI docs.poly.ai/adk/get-started/get-started Read 14 Nov 2026.
  71. PolyAI, other compliance statements: ISO/IEC 27001 certified (Company-wide (no plan named)).We are certified for ISO/IEC 27001, the international standard for information security management systems (ISMS). docs.poly.ai/legal/compliance Read 14 Nov 2026.
  72. PolyAI, other compliance statements: HIPAA: systems designed to meet its requirements where relevant (Company-wide (no plan named)).Where relevant, our systems are designed to meet HIPAA (Health Insurance Portability and Accountability Act) requirements. Protected health information (PHI) is handled securely. docs.poly.ai/legal/compliance Read 14 Nov 2026.
  73. PolyAI, other compliance statements: PCI-DSS: committed to complying where relevant (Company-wide (no plan named)).Where relevant, PolyAI is committed to complying with the PCI-DSS (Payment Card Industry Data Security Standard) for payment card data. docs.poly.ai/legal/compliance Read 14 Nov 2026.
  74. PolyAI, other compliance statements: PCI card capture on Enterprise only (Enterprise).COMPLIANCE – – – HIPAA with a BAA, SSO, PCI card capture, data storage in your region poly.ai/pricing Read 14 Nov 2026.
  75. PolyAI, other compliance statements: Cyber Essentials and Cyber Essentials Plus certified (UK) (Company-wide (no plan named)).We are certified under the UK NCSC (National Cyber Security Center) Cyber Essentials and Cyber Essentials Plus frameworks, which protect against a wide variety of cyber threats. docs.poly.ai/legal/compliance Read 14 Nov 2026.
  76. PolyAI, other compliance statements: States GDPR compliance (Company-wide (no plan named)).PolyAI complies with the General Data Protection Regulation (GDPR) to protect personal data and the privacy of individuals in the European Union. docs.poly.ai/legal/compliance Read 14 Nov 2026.
  77. PolyAI, other compliance statements: Security page shows its certifications as images (Company-wide (no plan named)).We have compliance certifications and protocols in place to ensure that every single interaction is private and secure. poly.ai/security Read 14 Nov 2026.
  78. PolyAI, latency the vendor states: Median model first token under 300 ms in live production (Dialog-RSN-1) (Dialog-RSN-1 model (every offer). Dialog-RSN-1, live production).Median model first token under 300ms in live production, matching the fastest cascades with higher quality (79.7 vs 70.8). poly.ai/dialog-rsn-1 Read 14 Nov 2026.
  79. PolyAI, latency the vendor states: First-token figure measured from request to enough text to start text-to-speech, speech recognition and turn-taking included (Dialog-RSN-1 model (every offer). Dialog-RSN-1).Measured from request to enough text to start piping to TTS. Dialog-RSN-1’s number already includes speech recognition and turn-taking, because it is a single model. poly.ai/dialog-rsn-1 Read 14 Nov 2026.
  80. PolyAI, latency the vendor states: Median full-turn latency under 1 second (Dialog-RSN-1) (Dialog-RSN-1 model (every offer). Dialog-RSN-1, measured on real conversations).Median full-turn latency. The caller hears a reply in under 1 second. poly.ai/dialog-rsn-1 Read 14 Nov 2026.
  81. PolyAI, latency the vendor states: Sub-300 ms latency (docs; measure not stated) (Raven 3.5 model (no plan named). Raven 3.5 (Dialog-RAVEN-3.5)).Recommended: Raven 3.5. PolyAI’s purpose-built conversational model — 24+ languages, sub-300 ms latency, powers both voice and chat. Also: ~280–600ms Median model first token, excl. VAD and ASR poly.ai/dialog-rsn-1 docs.poly.ai/behavior/models/model-use Read 14 Nov 2026.
  82. PolyAI, bring your own model, voice or carrier: Bring your own carrier over SIP at no charge, or keep your existing number (Every plan (pricing FAQ)).Yes. Customers can keep calling the number they already know, and you can connect your own carrier over SIP at no charge. You can also choose a new number from us. poly.ai/pricing Read 14 Nov 2026.
  83. PolyAI, bring your own model, voice or carrier: Bring your own model through an OpenAI-compatible endpoint (No plan named).If you run your own LLM, expose an endpoint that follows the OpenAI chat/completions schema and PolyAI will treat it like any other provider. docs.poly.ai/behavior/models/byom Read 14 Nov 2026.
  84. PolyAI, bring your own model, voice or carrier: Model API can return text so you voice replies with your own text-to-speech (Model API (Dialog-RSN-1)).Output Text, or speech synthesized by the API A new session starts in output_modalities: ["audio"]. Set ["text"] to voice replies with your own text-to-speech docs.poly.ai/api-reference/dialog-rsn-1/limits Read 14 Nov 2026.
  85. PolyAI, uptime commitment: Uptime SLA committed on Enterprise only (Enterprise).UPTIME SLA – – – Committed poly.ai/pricing Read 14 Nov 2026.
  86. PolyAI, uptime commitment: Developer page lists 99.99% uptime (No plan named).99.99% Uptime poly.ai/developers Read 14 Nov 2026.
  87. PolyAI, support by plan: Help center (Essentials), email (Plus, Scale), named account manager and 24/7 (Enterprise) (Essentials, Plus, Scale, Enterprise).SUPPORT Help center Email Email Named account manager, 24/7 poly.ai/pricing Read 14 Nov 2026.
  88. PolyAI, where the vendor's own pages disagree: A PolyAI blog post of 22 May 2026 says Agent Studio and the Agent Developer Kit are free for two months, while the pricing page offers a free trial of unstated length on the plans and $20 of credit on the Platform. (Agent Studio sign-up offers).$20 of free credit to get started Also: PolyAI's Agent Studio and Agent Developer Kit is free for two months. poly.ai/blog/your-ai-fails-production poly.ai/pricing Read 14 Nov 2026.
  89. PolyAI, where the vendor's own pages disagree: The docs give Raven 3.5 sub-300 ms latency without saying what is measured, while the Dialog-RSN-1 page gives Dialog-RAVEN-3.5 about 280 to 600 ms median model first token, excluding VAD and ASR. (Raven 3.5 model).Recommended: Raven 3.5. PolyAI’s purpose-built conversational model — 24+ languages, sub-300 ms latency, powers both voice and chat. Also: ~280–600ms Median model first token, excl. VAD and ASR poly.ai/dialog-rsn-1 docs.poly.ai/behavior/models/model-use Read 14 Nov 2026.