Patient calls: who signs a HIPAA agreement, and that plan's monthly bill

How these figures are worked out

One plan per vendor. A plan's figure is shown only when every requirement you tick is met by what the vendor states for that plan; its calls at once cover your busiest hour (included, bought at a price published for that same plan, granted on request up to a maximum the vendor states, or with no cap stated); and your minutes do not pass a hard cap, or an allowance the vendor's own pages disagree on. A feature, limit or price that exists only on another plan counts against the plan being priced. Of the plans that pass, the figure is on the one with the lowest total; a figure that prices every part comes before one that leaves a part out, a plan that meets your needs with no condition comes before one that needs a condition the vendor attaches, and a tie goes to the lower plan fee. Any other plan that passes can be picked in the vendor's row; the plans that do not pass are listed with the reason.

Conditions the vendor attaches. Where the vendor grants something you need only on request, after its own review, without a guarantee, or tells you to ask, the vendor is listed under "only with a condition the vendor attaches", after the vendors that meet it outright, and the row quotes the condition. Signing up without talking to sales is not met outright when something else you need has to be requested from the vendor.

Calls at once. Calls in your busiest hour times the average call length, divided by 3,600, is the average number of calls in progress. Calls bunch up, so the calls at once needed is the smallest number that keeps the share of calls that find every slot busy at or under the limit you pick (no more than 1 call in 100 to start), by the standard telephone traffic formula (Erlang B). What happens to a call that finds every slot busy differs by vendor: each bill lists it from the vendor's own pages. Until you type your own busiest hour, it starts at twice an average working hour: calls a month divided by 22 working days and 8 hours, times 2.

Minutes. Every call is taken to be the average length and is billed by the vendor's own rounding and minimum where it publishes them; where it does not, per second is assumed and the breakdown says so. A plan's included minutes cover its platform fee only: any other part the vendor bills is charged on every billed minute. Rates you enter for your own providers are charged on the minutes talked, because the vendor's rounding does not apply to another company's bill.

Parts and charges. Each part is the option the vendor names as its default or recommends; where it names none, its cheapest standard option. A requirement that brings a published monthly charge adds it, such as Vapi's HIPAA add-on. A plan without a published price is listed as having none, never as costing nothing. Each vendor's breakdown lists what its figure leaves out, such as phone number fees and the rules this tool does not model.

Kinds of figure. Every total is our arithmetic. Beside it, it says whether it is worked out from rates the vendor publishes, includes the vendor's own estimates, or includes your rates, and in a few words whether it is a floor (it rests on a price the vendor gives as "from"), a range (the vendor gives a part as a low and a high figure) or partly an estimate. Open a total to see its sum to the cent. Totals of $100 or more are shown in whole dollars.

When no plan fits. The reason is given for the vendor's lead plan, the plan the comparison starts it on: each vendor starts on its cheapest plan you can buy without a sales call that can bill past its included minutes, on the vendor's own pages; a pay-as-you-go plan counts.

The rates were read from each vendor's own pages on 14 Nov 2026. No vendor is rated and no product was tested: the lists are ordered by cost under the assumptions above, which is not a recommendation.